HAPPY ISLES FAQ
DO I NEED TO BOOK AN APPOINTMENT IF I JUST WANT TO BROWSE OR AM NOT A BRIDE?
Yes! Due to our location and style of service, we only allow for visitors by-appointment. Please respect our time and the time of others by resisting the urge to come unannounced.
WHY DO YOU CHARGE AN APPOINTMENT FEE AND HOW MUCH DOES IT COST?
We charge a $185 appointment fee at booking. This fee applies to a same-day purchase made at the salon, and is otherwise non-refundable if no purchase is made. We charge this fee because of our specialized one-at-a-time service and product. We urge you to make the most of your Happy Isles appointment, and to see your time with us as a can't miss experience!
IS THERE MORE INVENTORY IN-STORE OTHER THAN WHAT I SEE ONLINE?
Yes! Please make an appointment with us if you'd like to see the entire selection.
DO YOU ACCEPT RETURNS OR EXCHANGES?
We have a strict no-returns/exchanges policy. This applies to in-store purchases and purchases made through Instagram.
I LIVE OUTSIDE THE CITY/STATE/COUNTRY. HOW CAN I VIEW YOUR COLLECTION BEYOND WHAT I SEE ON INSTAGRAM?
We recommend booking a trip to come visit! We cannot send additional images as we give our in-person clients attention-priority. As much as we would like to be, we are not your long-distance personal shoppers.
WHAT IS THE PRICE RANGE OF YOUR PIECES?
Our dresses vastly range in price. Our non-designer pieces fall between $695 - $1400, and one can expect designer pieces to fall from $1400 – $11,000 (for couture). Our whites start at $1100 and most fall in the $2200 - $4200 range. We are a luxury price point as our selection is heavily curated and pieces are in excellent condition.
VINTAGE IS TINY! WHAT SIZES DO YOU CARRY?
We do our very best to curate for all shapes and sizes. It’s true – people were smaller back then. The majority of our collection falls in the 0-8 size range. Options are limited in size 10-14 but we always have something fun for everyone.
HOW CAN I BUY SOMETHING OFF INSTAGRAM?
If you see a new item posted on Instagram we are happy to provide additional photos, measurements, and pricing – DM us! If you’d like to make a purchase, we will send you an invoice online that must be paid same-day. No returns.
CAN I SEE YOUR VINTAGE HOME ITEMS AT THE SALON?
Our home-ware is stored offsite. If you’d like to see items in person, please let us know in advance of your appointment and we will pull a selection for you.
DO YOU DO ALTERATIONS? ARE ALTERATIONS INCLUDED IN THE PRICE?
We do not offer alterations but we will happily recommend our favorite seamstresses in town. Alterations are not included in the price of a dress.
HOW MANY PEOPLE CAN I BRING TO MY APPOINTMENT?
As many as you want! It gets cramped with more than 6.
CAN MY FRIENDS TRY ON DRESSES TOO EVEN THOUGH I’M THE BRIDE?
Yes, absolutely. Though we only allow one in the dressing room at a time.
CAN I BRING MY DOG TO THE APPOINTMENT?
We ask that you kindly leave your ruff-ster at home.
CAN I BRING CHAMPAGNE TO THE APPOINTMENT?
Absolutely! We are happy to provide glassware as needed.
CAN I BRING SNACKS TO THE APPOINTMENT?
We ask that you do not bring food into the salon. Beverages are okay.
WHAT IS THE CANCELLATION POLICY?
To cancel or reschedule your appointment we require 24 hours notice. If you are inside this window, the card on file (entered during booking) will be charged a fee of $100. This policy pertains to no-shows as well. Thank you for respecting our time. We are trying to serve as many as possible!
DO YOU DO RENTALS?
No, we do not offer rental services.
DO YOU WORK WITH STYLISTS?
We allow pulls-for-purchase with vetted stylists. We work on a very limited case-by-case basis for other projects. Please email us – firstname.lastname@example.org to fill us in.
WANT TO HOST A HAPPY ISLES TRUNK SHOW IN YOUR CITY?
Let's Talk! Email us.