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FAQ

HAPPY ISLES FAQ

 

WHAT IS THE BEST WAY TO SEE HAPPY ISLES INVENTORY ONLINE?


Our inventory is a revolving door. Because of how merchandise flows in and out of the salon, we do not post dresses on our website in a traditional e-comm format. To "Shop Online" with us, keep an eye on our Instagram @happyisles_salon for "Try-On" stories. If you see something there that you like, feel free to DM us with inquiries! Pieces from our stories then go into our Highlights section until they sell.
Ultimately, the best way to see our entire collection is to book an In-Store or Virtual Appointment with us.

DO I NEED TO BOOK AN APPOINTMENT IF I JUST WANT TO BROWSE OR AM NOT A BRIDE?

 
Yes! Due to our location and style of service, we only allow for visitors by-appointment. Please respect our time and the time of others by resisting the urge to come unannounced. 
 

WHY DO YOU CHARGE AN APPOINTMENT FEE AND HOW MUCH DOES IT COST?

We charge a $85 appointment fee at booking. 100% of this fee is donated to social justice organizations. *See a list below.
 

IF I AM A RETURNING CUSTOMER DO I HAVE TO PAY THE $85 APPOINTMENT TO MAKE ANOTHER VISIT?

If you've already come to see us and would like to come back, please booking a Returning Customer appointment or get in touch with us to book a time. The fee for a return visit is $25.
  

DO YOU ACCEPT RETURNS OR EXCHANGES?

 
We have a strict no-returns/exchanges policy. This applies to in-store purchases and purchases made through Instagram. 
 

I LIVE OUTSIDE THE CITY/STATE/COUNTRY. HOW CAN I VIEW YOUR COLLECTION BEYOND WHAT I SEE ON INSTAGRAM? 

Other than keeping an eye on our Instagram, we recommend booking a trip to come visit! And if you cannot make the trip, the next best option is a Virtual Appointment. We ship worldwide.

 

WHAT IS THE PRICE RANGE OF YOUR PIECES?

Our dresses vastly range in price. Our non-designer and more casual pieces fall between $695 - $1,400, and one can expect designer and more formal pieces to fall from $1,800 – $6,800. We have a selection of archival vintage from $9,000-$20,000 (for extra important, documented collectibles). Our bridal whites start at $895 and most fall in the $1,800 - $4,200 range. We are a luxury price point as our selection is heavily curated and pieces are in excellent condition.
 

WHAT SIZES DO YOU CARRY? DO YOU HAVE PLUS SIZE?

 
We do our very best to curate for a range of sizes. The majority of our collection falls in the size 0-8/10 range. Options are limited in size 10-14 but we always have a few standout pieces. It’s true – vintage in healthy sizes can be a challenge to come by. We know this can be frustrating. We promise to always be on the hunt for you! 
 
 

HOW CAN I BUY SOMETHING OFF INSTAGRAM?

 
If you see a new item posted on Instagram we are happy to provide additional photos, measurements, and pricing – DM us! If you’d like to make a purchase, we will send you an invoice online that must be paid within the hour (or the piece goes back up for grabs). All sales final.
 
 

DO YOU DO ALTERATIONS? ARE ALTERATIONS INCLUDED IN THE PRICE?

 
We do not offer alterations but we will happily recommend our favorite seamstresses in town. Alterations are not included in the price of a dress.
 

HOW MANY PEOPLE CAN I BRING TO MY APPOINTMENT?

 
We have a STRICT TWO ADDITIONAL GUEST policy. For every additional guest, we charge $25 per head.
 

CAN MY FRIENDS TRY ON DRESSES TOO, EVEN THOUGH I’M THE BRIDE?

 
Yes, absolutely. Though we only allow one in the dressing room at a time. We recommend booking two appointments if more than two people want to try-on.
 

CAN I BRING MY DOG TO THE APPOINTMENT?

 
We ask that you kindly leave your pet at home.
 

CAN I BRING CHAMPAGNE AND SNACKS TO MY APPOINTMENT?

 
Please refrain from bringing booze and food. We provide water and canned refreshments!
 
 

WHAT IS THE CANCELLATION POLICY?

 
To cancel or reschedule your appointment we require 24 hours notice. If you are inside this window, the card on file (entered during booking) will be charged a fee of $100. This policy pertains to no-shows as well. Thank you for respecting our time. We are trying to serve as many as possible!
  
 

DO YOU WORK WITH STYLISTS?

 
We allow pulls-for-purchase with vetted stylists. We work on a very limited case-by-case basis for other projects. Please email our Salon Manager Kate – kate@thehappyisles.com to fill us in.
 

WANT TO HOST A HAPPY ISLES TRUNK SHOW IN YOUR CITY?

Let's talk! Email us.

*WE ARE CURRENTLY DONATING TO: